1) How will I know if I have been selected for the trial?

You need to sign up for the trial and then we will inform everyone that has been selected by email. Please note that you MUST BE a Talktalk customer.

2) When will the Flash Forward Trial begin?

The trial will begin on when you get the email with instructions on how you download, install and run the tool. You will be sent information of how to feedback and the link to complete the survey of how the experience went for you.

3) How long will the trial run for?

It is anticipated that the trial will take about 2 weeks to complete this will allow enough time for everyone that is on the trial to set up and use the router using the tool.

4) I have a Mac; can I participate in the trial?

No sorry. Our firmware upgrade tool is only compatible with PC running Windows 7, Vista or XP.

5) What if I require support during the trial?

Support for the new routers is only available via Email only during this trial. The email address is flashforward@talktalk-labs.com. We aim to reply to your question, query or suggestion within 1 working day.

6) What charges are involved?

You will still need to pay for you current services from TalkTalk as you normally would.

7) What do you expect me to do?

The trial is to check does the tool run and operate as expected. Please feel free to be as basic or as advanced as you like with your testing. Please offer regular and comprehensive feedback on the app, how you feel it has performed and how easy or fast it was to run and complete.

8) How long will the tasks take to complete?

Everyone does things at different speeds, this process is not a race. The trial is about trying to spot issues maybe we or other trial participants have missed, so a keen eye for detail is important us. The main purpose is to confirm that the application runs and works with no bugs on Win7, XP and Vista.

9) I have the Fibre Boost. Can I participate?

Yes this tool is fibre compliant (as long as you have a Huawei HG532), and if you have Fibre, you can apply.

10) I am a current user of TalkTalk TV (Not YouView). Can I take part?

Yes, please do. Your welcome to apply if you're device is one of the devices listed below:

• Huawei HG532
• Huawei HG520b
• DLink DSL-2680
• DLink DSL-2780

11) I have changed my router's IP Address from http://192.168.1.1. Does this cause problems for you, and this application?

If you have changed your router address to an address other than 192.168.1.1 you will need to revert back to the 192.168.1.1 to grant access for the tool to run.

12) I have multiple computers at home. Does this pose any problems to you?

No, there should be no problem. Just remember that you can't run this tool over Wireless.

You will need to connect your PC to your router to run the tool.

13) What's expected of me as a participant on this trial?

You need to download the Firmware Upgrade Tool from the TalkTalk labs website. Now you need to connect your router to your PC. Run the application you downloaded and follow any on screen prompts. You are required provide feedback to us in the form of: Reporting issues (e.g. "I did not get online, it did not save my settings"), Make suggestions (e.g. "the process too slow"), Questions?General feedback (e.g. "The on screen prompts). You can do this via our TalkTalk Labs Feedback system. It's really quick and simple to use. You are also welcome to send feedback via the email to flashforward@talktalk-labs.com. At the end of the trial you will also need to complete a quick online survey.

14) What if I want to end my participation in the trial early?

Although we would dearly like you to complete the trial, you are of course able to end your trial participation at any time during the trial. You will be asked for the reason for ending the trial and for any feedback you have up to the point of trial removal.

15) What happens when the trial is over?

When the trial is over, and your feedback has been processed, if you have provided us with feedback and completed any surveys we have requested.
We may also keep you informed of any updates or news of the trial and we may invite you to participate in future trials.

16) Who can I contact during the trial?

The trial is being managed by the TalkTalk Labs Trials team who will happily respond to your enquiries on within 1 working day. Email flashforward@talktalk-labs.com.  For any problems with regards your broadband or telephone connectivity or other technical issues, or any billing issues, you are still required to contact TalkTalk Technical Support (0870 087 8777) or Customer Services (0870 444 1820) to resolve your issues.

17) How do I offer feedback?

There are many methods of sending us your feedback from testing, but the easiest way is to login to My Profile and use the trial feedback form provided (this option is visible to trial participants only). You are also welcome to flashforward@talktalk-labs.com with any questions, comments or issues you wish to inform us about.

 

18) How can I apply to join the trial?

You can apply to join the "Flash Forward" Firmware Upgrade Tool Trial here