1) How will I know if I have been selected for the trial?

You need to sign up for the trial and then we will inform everyone that has been selected by email.

2) How will the TalkTalk Setup CD Trial begin?

The trial will begin when you receive the pack though the post containing the new setup CD, and the router.

3) How long will the trial run for?

It is anticipated that the trial will take about 2 weeks to complete this will allow enough time for everyone that is on the trial to run the CD and set up the new router at least once.

4) I have a Mac, can I participate in the trial?

Yes, as long as you are running Mac OS X 10.5 or 10.6. Older versions of Mac OS are not supported on this trial.

5) What if I require support during the CD trial?

Support is only available via Email only during this trial. The email address you need to get in touch with is ttcd@talktalk-labs.com and we aim to reply to your question, query or suggestion within 1 working day.

6) What charges are involved?

You will still need to pay for you current broadband and phone service from TalkTalk as you normally would.

If you successfully complete the trial by providing us with feedback on your experience of using the new CD and complete the end of trial survey then you will get to keep the new D-Link N router that we had sent to you.

7) What do you expect me to do ?

The trial is to check the new TalkTalk Set Up CD, and it's effectiveness of getting you connected to the internet either using a wired or wireless connection in your home. We will send you a new router along with the new set up CD we want you to set up the router using the new CD.

When going through the set up we would like you to check that the information is correct and logical, this is both the written instructions and images/animations. If you see any errors or things you feel could be better please make a note about this and provide the information in feedback after you have finished running the CD.

8) How long will the tasks take to complete?

Everyone does things at different speeds, but this process is not encouraged to be a race. The trial is about trying to spot issues maybe we or other trialists have missed, so a keen eye for detail is important us.

It is estimated that all the tasks will take an average user no more than 1 hours to complete and provide us feedback your experience of the new set up CD. It is important to note that you do not need to complete all the tasks in one session; you can split the tasks into smaller chunks.

9) I have multiple computers at home. Does this pose any problems to you?

No, not at all, in fact this is good coverage for us if you can try different tasks on different computers. For example, if you have a desktop permanently wired to the router, and a laptop you connect to the internet via wireless, you can run the first setup task on the desktop, and the secondary wireless setup tasks on the laptop.

10) What's expected of me as a participant on this trial?

You are expected to run the the New Set Up CD that we have supplied to you to set up the new router, and provide feedback to us. At the end of the trial you will also need to complete a quick online survey:

Report issues (e.g. "I did not get online")
Make suggestions (e.g. "the text was too small for me to read properly")
Questions
General feedback (e.g. "I like the colour")


You can do this via our TalkTalk Labs Feedback system. It's really quick and simple to use. You are also welcome to send feedback via the email address ttcd@talktalk-labs.com.

By being an active participant which involves running the CD, providing feedback and completing the trial exit survey then you are welcome to keep the supplied award winning* D-Link DSL-2740R wireless N router (Worth around ?75) after the trial has completed.

*Gold Award, PC Format Magazine Issue December 2009

11) What if I want to end my participation in the trial early?

Although we would dearly like you to complete the trial, you are of course able to end your trial participation at any time during the trial. You will be asked for the reason for ending the trial and for any feedback you have up to the point of trial removal. You will also be requested to post the pack, including router to us.

12) What happens when the trial is over?

When the trial is over, and your feedback has been processed, you will be able to continue to use the device we have sent you, or disconnect it, and use your previous router.

We may also keep you informed of any updates or news of the trial and we may invite you to participate in future trials.

13) Who can I contact during the trial?

The trial is being managed by the TalkTalk Labs Trials team who will happily respond to your enquiries on ttcd@talktalk-labs.com within 1 working day.

For any problems with regards your broadband or telephone connectivity or other technical issues, or any billing issues, you are still required to contact TalkTalk Technical Support (0870 087 8777) or Customer Services (0870 444 1820) to resolve your issues.

14) How do I offer feedback?

There are many methods of sending us your feedback from testing, but the easiest way is to login to My Profile and use the trial feedback form provided (this option is visible to trial participants only).

You are also welcome to email ttcd@talktalk-labs.com with any questions, comments or issues you wish to inform us about.

15) Can I keep the new router?

If you successfully complete the trial by providing us with feedback on your experience of using the new CD and complete the end of trial survey then you will get to keep the new D-Link N router that we have sent to you.

16) How can I apply to join the trial?

You can apply to join the TalkTalk Setup CD Trial here.