TalkTalk TV DLM Trial
TalkTalk Labs are working with the TalkTalk TV Team to test a new network technology to improve the stability of the broadband service with existing TalkTalk (Tiscali) TV customers.
The changes will be directly applied to your broadband connection, and no manual changes are needed to be made by trialists. The network adjustments are designed to "fine-tune" your broadband line. The changes are specifically for trying to provide the best broadband connection that will give an optimum TV service, without impacting the quality of service of your supply used for web surfing, general downloading, and other internet needs.
Successful applicants will be required to download and install the TalkTalk Labs Desktop application, to allow TalkTalk Labs to review the performance of your broadband line prior to, and after the network change has been made.
Full information for the trial, including durations and how to feedback issues or comments are available in the FAQ's section for this trial.
When the trial is complete, you will be invited to return to your previous profile, or to remain on the new profile. Should it become apparent that the new trial line profile is preventing your TV service from fully operating, then you will need to contact TalkTalk Labs via email on tvdlm@talktalk-labs.com and request to be reverted back to your previous broadband line profile. Please note that TalkTalk Labs operates between Monday-Friday and any changes outside of those business hours will not be applied until the Labs team is available.
Please see FAQ's for more information.
View the TalkTalk TV DLM trial FAQ's
Recruitment for this trial is now closed.